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Course description
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The objective of this course is not to tell participants to work harder and socialize less, but to suggest how to make the most of participants time and personalize it to fit their daily activities and achieve the pinnacles of their careers.
Time Management skills are essential for successful people - these are the practical techniques which will help participants to become reliable, effective and show them how to identify and focus on the activities that give them the greatest returns. This course will also give them a variety of tips on how to save time and reduce the stress which results from a lack of effective time planning.
Course Covers:
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Knowing your current practice - finding out how much your time costs
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Daily Planning, eliminating wastages - doing tasks which add the greatest value
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Learning & Setting priorities
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Decision making & Action Plans
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Delegation
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Developing a personal sense of time
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Identifying Goals
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Planning your essential priorities
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Managing paperwork
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Organising your office and your workstation
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Managing meetings
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Benefits
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The course finishes by explaining goal-setting, which is a vitally important skill for achieving what participants want to achieve in their life.
Time Management is a systematic application of strategies. It requires little effort, yet it promotes efficient work practices by highlighting wastage and it leads to effective use of time by focusing it on participants chosen activities. Personal Time Management not only reveals their problem, it provides a structure to implement and monitor solutions. It enables them to take control of their own time.
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Course description
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Successful businesses rely on effective telephone communications with customers everyday. Incoming and outgoing customer calls require a unique set of techniques and methods that work best on the telephone.
Course Objectives:
1) To handle Inbound and Outbound calls in order to maximize selling opportunities.
2) Make effective Sales Presentations by telephone.
Course Content:
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The Telephone as a Tool for Sales
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What are Buying Motives and Product
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Create a Need over the Phone
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The Importance of a Positive Attitude
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Prospecting Strategies/ Pre-call Planning
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Qualify Your Customers
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Opening the Presentation - The First 15 Seconds!
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How to Control The Call/ Unique Selling Points
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Gaining Commitment
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Dealing with Objections
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Closing the Sale
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Who should attend
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Any Individual Responsible for Incoming or Outgoing Sales Calls.
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Benefits
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By the end of the program participants will be able to
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Understand basic Sales Techniques and how these apply to telephone sales.
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Realise the importance of call planning and preparation
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Maintain control of the telephone conversation to get results.
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Use effective questioning techniques to establish customer needs.
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Maintain a confident telephone manner.
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Gain rapport with any caller, leaving a positive impression.
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Provide exceptional customer service on the telephone
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Confidently handle objections
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Secure the sale by effective closing
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